Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new online casino for us to look at? This page explains how to reach the Best Australian Online Casinos team and what happens once you do.
How to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally — we don't rely on automated replies to do the talking for us. We aim to respond within two working days, though this can stretch slightly during busy periods.
To help us get back to you quickly, tell us upfront what your message is about. A quick line such as "new casino suggestion" or "correction on a review" means we can route it to the right person straight away.
What You Can Get in Touch About
- New online casinos — If you've come across a newly launched operator serving Australian players that you think we should review, let us know its name and where you found it. We assess new sites against the same criteria we apply to every casino on marsforthemany.com.
- Corrections and updates — Bonus terms, licensing details and payment options change often at offshore casinos. If something in one of our reviews looks out of date, we want to hear about it so we can check it.
- Questions about how we compare casinos — Not sure why a site is ranked where it is, or how our editorial ratings work? Ask, and we'll explain in plain terms.
- Feedback on payments, pokies or mobile play — If you've had trouble depositing, withdrawing, or playing on a mobile device at a site we've reviewed, tell us the details. Reader reports genuinely inform how we cover a casino.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult to manage, mention this in your message and we'll point you towards Australian support services.
- Partnership or editorial enquiries — If you represent a casino operator, payment provider or another site and want to discuss working with us, introduce yourself and outline what you have in mind.
Before You Write In
A few things are worth checking first, since they cover most of the questions we receive:
- Our rankings are based on independent research into licensing, game libraries, payment methods, withdrawal times and bonus terms — commission from any operator never buys a higher position.
- All offers listed on marsforthemany.com come with wagering requirements, expiry dates and other conditions set by the casino itself; these appear beside each offer where supplied, and we can only confirm details that the operator publishes.
- We cover offshore casinos accepting Australian players. If you're weighing up a site not licensed in Australia, our reviews explain what jurisdiction it operates under and what that means for you.
- Readers looking specifically at casinos operating outside UK self-exclusion schemes can find a dedicated comparison on our Trusted Non GamStop Casinos UK page.
What Happens After You Send Your Message
Every email is read by a real person on our team, not a bot. If your enquiry needs input from someone else — say, a fact-checker or the person who manages a particular review — we'll pass it along internally and keep you updated rather than leaving you waiting without a word.
We take accuracy seriously across every review on this site, and reader-flagged corrections are one of the main ways we keep our content current. If you've noticed a change to a bonus, a licence, or a payment method that we haven't caught yet, your message makes a real difference.
A Quick Note on Responsible Gambling
If your message touches on problem gambling, whether for yourself or someone close to you, say so — we treat these enquiries with care and will share details of Australian responsible-gambling support services rather than casino recommendations. Remember that online casino play is intended for adults aged 18 and over, and that offshore sites operate under licences issued outside Australia, which is worth keeping in mind whenever you're comparing where to play.
Thanks for taking the time to read this far. We look forward to hearing from you, whatever the reason.